Delete Your TapSafe Account

How to Request Account Deletion

1. Send the request from the email address that's linked to your TapSafe account.
2. Include the line "DELETE MY ACCOUNT" in the email body.
3. Optional: Tell us if you want any emergency contacts removed as well (we'll delete them by default).
4. We'll confirm receipt and complete deletion within 7 days (up to 30 days in rare cases).

What We Delete vs. What We Retain

Data We Delete

When you request account deletion, we permanently remove:

• Your TapSafe account and profile information
• Emergency contacts ("Trusted Contacts")
• Active and ended emergency sessions
• Location updates and history
• Device and push notification tokens
• All other app content stored in TapSafe

Data Retained (Minimum Necessary)

• Payment/subscription records: Held by Apple, Google, Stripe, and RevenueCat for tax, billing, and fraud prevention. We cannot delete these records—see cancellation notes below.
• Security logs: Server logs may be retained for up to 30 days for security purposes, then automatically purged.

Subscriptions & Refunds

Please cancel your subscription yourself before or after requesting deletion:

Note: Deleting your account does not automatically stop future charges. You must cancel your subscription separately.

Safety Notes & Edge Cases

• If an active emergency is running when we process your deletion request, we will end the session and then complete the deletion.
• During processing, your account may be temporarily locked to prevent reactivation while deletion is pending.
• Messages previously sent to your emergency contacts will remain in their inboxes/phones. We delete the contact records stored in TapSafe.

GDPR & Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access your personal data
• Rectify inaccurate data
• Erase your data (right to be forgotten)
• Restrict processing of your data
• Data portability (receive your data in a structured format)
• Object to processing

The legal basis for processing your data is performance of a contract (providing TapSafe services) and legitimate interests (fraud prevention, security, and legal compliance).

For more information about how we handle your data, please review our Privacy Policy.

Contact: support@tapsafeapp.com
Supervisory authority information is available in our Privacy Policy.

Processing Times

We'll email you a confirmation when deletion is complete.

Frequently Asked Questions